University of Nairobi

Master of Business Administration, Finance and Business Management

2010 - 2012

Maseno University

Bachelor of Business Administration, Business Administration and Accounting

2002 - 2006

Regional Commercial Manager

Iprocure LTD

Mar 2023 - present

 Responsible for motivating and developing the Account Managers and sales representatives within th... e region  Development and execution of joint sales strategies with key stakeholders including sales planning and accurate forecasting and delivering on quota, discount and expenses  Leading and driving all commercial activities within the region, including budgets and forecasts, which deliver the agreed strategic objectives of value and profit generation  Development and sustenance of solid relationships with current distributors, key accounts, government authorities as well as building new customer relationships  Responsible for the evaluation, professional development, training and coaching of regional operations and sales teams and aiding the staff in making appropriate sales and operations decisions  Leading the regional sales team to manage and grow revenue and improve the overall business performance in the region  Data-Driven Decision Making, leveraging data analytics and reporting tools to extract insights, monitoring key performance indicators, and executing data-driven strategies for regional growth and success.  Manage regional inventory levels and product mix to meet customer demand  Monitor financial performance of the region and take corrective action when necessary to ensure profitabilityread more

Operations lead and commercial subject matter expert

Kyosk Digital services LTD

Jan 2021 - Feb 2023

Commercial subject matter expert for Nigeria, Tanzania, Uganda and Kenya

Tusky Retail Stores

Regional Retail and Operations Management

Jan 2020 - Dec 2020

Budgeting and cost management People management Inventory management P & L Management

Deputy Manager regional operations and sales

Safaricom PLC

Nov 2008 - Dec 2019

Customers satisfaction Inventory management Budgeting and cost management  Driving customer centric... service in all touch points that contribute to improving customer experience.  Developing and maintaining internal and external business relationships to ensure a seamless delivery of services and products.  Help, drive, motivate, and encourage retail sales staffs to achieve sales targets  Handled Corporate customer complaints, issues and questions escalated from Branches  Ensuring that all cash sold at the outlets is well monitored, banked and captured in the daily reports. Raise alarms where cash is held and not banked.  Preparation of accurate management reports and statistical information in line with formats and timescales agreed with the management, including trends and enhancement activities with quantification of operational impacts.  Ensuring smooth business process by liaising with suppliers, financial institutions, and government agencies.  Enhancing and growing Branch profitability  Ensuring appropriate performance management action, timely customer service evaluation by quality analysts and effective training and coaching is in place.  Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.  Generated and Analyze daily, weekly and Monthly dashboards as prepared by retail financial performance manager, communicate the information to branch staff and also follow up if there are any variances.  Identify market trends that appeal to customers  Determines marketing strategy changes by reviewing sales records  Motivating individuals and the collective team to achieve agreed KPIs targets covering productivity, turn-around-time, quality and client & customer satisfaction  Setting SOPs that Contribute in achieving departmental and company-wide goals and business plansread more