Africa Leadership Universisty

Diploma, software Development

2023 - 2023

Data Camp

Certificate, Data Science

2023 - 2023

Moringa School

Diploma , software Development

2022 - 2022

IAT Education Center

Certificate, CCNA

2021 - 2021

Coursera

Certificate, G-suite administration

2020 - 2020

Technical University of Kenya

Bachelors of Technology, Computer Science

2013 - 2017

IT manager

La Salle School

Feb 2021 - present

. Oversee the purchase, installation, and maintenance of computer hardware, software, networks, tele... communication equipment on premises and the cloud environment • Manage IT staff including recruitment, performance management and evaluations, and professional development • Perform reviews and updates, promote and ensure policy awareness, track exceptions, and perform testing / auditing / monitoring on policy compliance. • Prepare user guides, service desk scripts, support process resources, and troubleshooting procedures to identify, test, and diagnose issues to increase first-level resolution (FLR). • Develop and maintain documentation, standards & guidelines, for processes and applications to help educate customers and promote self-service options. • Providing the necessary support to ensure accountability, transparency and regulatory requirements of the school are met. • Provide technical leadership and promote best practices.read more

Fullstack developer

Moringa school

Jan 2021 - Aug 2021

Collaborate on sophisticated projects in GIT. Design, implement and deploy web-based front-end appli... cations and back-end services Work with different APIs and their integration in projects     Coordinating with development teams to determine application requirements. Debug issues and produce high quality code to fix them Writing scalable code using python, Angular, JavaScript, flask, and Django Experience working using agile tools such as Trello and Asana Reprogramming existing databases to improve functionality.read more

Technical Support Engineer

Ministry of Tourism (state department of wildlife) Kenya

Sep 2019 - Oct 2020

• Provide support to MAC and Windows operating systems, Active Directory, Identity and Access Manage... ment, and ticketing systems. • Provide O365 support, including troubleshooting and resolving issues related to Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, and other productivity tools. • Provide on-site, and remote Level 1 & Level 2 support • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution • Troubleshoot hardware, software, and applications to identify and resolve problems effectively, including network devices, mobile devices, desktops, and printers. • Perform post-resolution follow-ups to help requests • Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician • Continuously learn and stay up-to-date with industry trends and best practices, and share knowledge with the team. • Coordinate and support Executive events and meetings, ensuring smooth IT operations and technical support. • Monitor all IT support requests and respond to them in a timely manner, utilizing tools such as Service Now.read more

Technical support manager

Triple Tee Immigration Support Services Kenya

Jul 2018 - Aug 2019

• Ensure all IT policies and protocols are followed, maintaining strict adherence to security and co... mpliance standards. • Document all support activities in the IT Service Now tool for accurate tracking and reporting. • Monitor and manage the performance of all system integrations, ensuring that they are running efficiently and effectively. • Stay up-to-date with the latest trends and developments in application support and technologies. • Work with cross-functional teams to identify and prioritize application issues and resolve them in a timely manner. • Diagnose operating system, and software issues. • Perform Windows and Active Directory administration tasks - including: user/group administration, group policies, patch management, and security permissions on files and users • Resolve IT support requests from employees relating to Windows, MAC OS, and Linux operating systems • Handle physical setup and installation of hardware • Install and update new software and hardware drivers • Maintain inventory for all hardware • Create, manage, resolve, and/or escalate tickets. Perform remote hardware, software, and connectivity triage, troubleshooting, and resolution. Monitor tickets to ensure timely resolution. • Provides accurate, consistent, creative, and timely solutions to user problems of mid-level to advanced technical difficulty to ensure continued user productivity both in local and remote environments. • Act as liaison with the German Board Association and British chamber of commerce and French chamber of commerce on behalf of the organization.read more

Business Development Manager

Vivo Smartphone Telecommunication

Dec 2017 - May 2018

• Stay up to date with industry trends, market conditions, and competitor activities to anticipate c... lient needs and provide informed recommendations. • Market Research and Analysis: • Conduct research and analysis of the IT consulting industry, target markets, and competitor offerings. • Identify emerging trends, opportunities, and potential risks to inform business development strategies. • Provide regular reports and updates to management on market trends, sales activities, and performance metrics.read more