Western Governor's University

Bachelor of Science, Software Development

2021 - 2025

Sinclair Community College

Associate of Applied Science, Business Management - Entrepreneurship

2012 - 2015

Customer Service Agent

Evergreen Tree Care

Aug 2022 - Jun 2024

While I telemarket for arborists in the Puget Sound area I'm also developing a dashboard and various... tools for use by management and other call center agents. I provide assistance with Microsoft Excel as needed.read more

Customer Service Agent

Vinyl Products Inc DBA Residential Home Solutions

Feb 2021 - Mar 2023

I am a telemarketer for the Eastern Washington and North Idaho area, setting appointments for siding... , windows, and entry door demonstrations. I've developed a Google Sheets system that brought cold calling from sheets of paper to cloud-based prospect lists and management.read more

Customer Service Agent

Qualfon

Aug 2016 - Dec 2018

I primarily worked as a reporting tech, developing solutions revolving around Microsoft Office and e... specially Excel using VBA. Before I left I automated roster updates, incentive base calculation, service desk tickets, sales reports, absenteeism reports, and quality reports. I linked my Microsoft Office system with TSRA, Verint, and Active Directory.read more

Student Tutor

Sinclair Community College

Jan 2013 - Sep 2014

Tutoring peers in subjects of anatomy and physiology, accounting, college algebra, economics, busine... ss law, and English composition.read more