About
Hi everyone, Mabuhay! and Good day ( Magandang Araw). My name is Arje but you can call me Ser Jay. :), proud "bisdak" from the Philippines. I'd love to take a moment to tell you a bit about my back... ground and share where I love to be, what my hobbies are, what I like about tutoring, and what my tutoring philosophy is.
First off, let's talk about where I love to be. I absolutely adore the outdoors! I love spending time in nature, hiking, and exploring new places, making videos about the places I visits, I love vlogging. It's one of the best ways for me to recharge and disconnect from the hustle and bustle of everyday life.
Hobbies - aside from spending time outdoors and loving the connection to nature, I also have a deep passion for photography. I take photos almost daily, and it serves as a way for me to preserve memories and moments in a more tangible way.
What I like about tutoring - I absolutely love the opportunity to help students reach their full potential and achieve academic success. It's incredibly rewarding to witness the growth and improvement in a student's skills and knowledge. My tutoring philosophy revolves around a strong belief in the power of education and the importance of providing every student with the tools and resources they need to succeed.
In summary, I absolutely adore helping students reach their academic goals and developing their skills. The opportunity to make a real difference in their lives and witness their growth is something I take immense pride in. My tutoring philosophy emphasizes building a strong foundation, encouraging students to take ownership of their learning, and promoting a love for lifelong learning. What truly makes me "me" is my passion for learning, which I bring to the table each and every time I sit down to tutor.
I am truly proud to be a part of the student success story.read more
Experience
Relationship Manager
Philippine National Bank
Jan 2023 - Feb 2024
• Build and maintain relationships with clients
• Provide excellent customer service and financial a... dvice
• Manage a portfolio of client accounts
• Develop strategies to increase client satisfaction and retention
• Collaborate with internal teams to meet client needs
• Analyze financial data and trends to identify opportunities
• Stay informed about industry trends and market conditions
• Communicate effectively with clients and stakeholders
• Ensure compliance with banking regulations and policies
• Achieve sales targets and performance goalsread more
Branch Operations Manager
Robinsons Bank - Philippines
Aug 2019 - Jan 2023
• Lead a team of branch staff to ensure operational excellence
• Manage branch performance metrics a... nd KPIs
• Oversee cash management and ATM operations
• Implement and enforce company policies and procedures
• Collaborate with other departments to streamline operations
• Ensure compliance with regulatory requirements
• Develop and implement training programs for staff development
• Resolve customer complaints and issues in a timely manner
• Monitor and analyze branch performance data
• Identify areas for process improvement and implement strategies for efficiencyread more
Bank Manager
EastWest Bank - Philippines
Mar 2018 - Aug 2019
• Leading a team of banking professionals
• Exceeding sales targets and customer satisfaction goals
... • Developing and implementing strategies to drive business growth
• Ensuring compliance with banking regulations
• Managing operational and financial performance
• Providing mentorship and training to staff members
• Building and maintaining relationships with customers
• Analyzing market trends and making strategic recommendations
• Overseeing daily banking operations
• Creating a positive and productive work environmentread more
Officer In Charge (Senior Loans Officer)
EastWest Bank - Philippines
Apr 2016 - Mar 2018
• Develop and implement loan policies and procedures
• Supervise and manage loan officers and suppor... t staff
• Review and approve loan applications
• Ensure compliance with lending regulations
• Analyze credit reports and financial statements
• Monitor loan portfolio performance
• Provide training and guidance to loan officers
• Meet with clients to discuss loan options
• Negotiate loan terms and conditions
• Maintain accurate loan documentationread more
Customer Relationship Specialist
EastWest Bank - Philippines
Aug 2014 - Apr 2016
• Build and maintain relationships with customers
• Handle customer inquiries and complaints
• Provi... de information and assistance to customers
• Process customer transactions
• Follow up with customers to ensure satisfaction
• Identify customer needs and recommend products or services
• Maintain a high level of customer service
• Collaborate with internal teams to resolve customer issues
• Update customer accounts and information
• Meet or exceed customer satisfaction goalsread more
Call Center Representative (Email/Chat Support)
Qualfon
Dec 2010 - Jul 2014
• Provided efficient and timely email and chat support to customers
• Resolved customer inquiries an... d concerns with professionalism
• Maintained accurate records of customer interactions
• Demonstrated strong communication skills both written and verbal
• Collaborated with team members to meet performance goals
• Utilized company resources to address customer issues
• Adhered to company policies and procedures at all times
• Managed multiple chat and email conversations simultaneously
• Ensured customer satisfaction through effective problem-solving
• Consistently met or exceeded performance metricsread more
Administrative Assistant
Veros Healthcare Services, Inc. -Philippines
Nov 2009 - Nov 2010
• Answer phone calls and direct them to the appropriate person or department
• Prepare and modify do... cuments including correspondence, reports, drafts, memos, and emails
• Maintain office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing orders, and verifying receipt
• Assist in the onboarding process for new employees by collecting and organizing necessary paperwork
• Schedule and coordinate meetings, appointments, and travel arrangements for managers or supervisors
• Provide administrative support to ensure efficient operation of the office
• Maintain electronic and paper filing systems for records and documents
• Handle sensitive information in a confidential manner
• Assist in resolving any administrative problems
• Compile and analyze data and prepare reportsread more
